Warranty Information

Our jewellery is made according to the high quality standards of Valentina. Nonetheless, your jewellery is covered by our limited warranty against any defects in manufacturing.

The warranty for Valentina jewellery is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.

If the product is returned during the warranty period, Valentina will repair or replace any defective jewellery, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product.

Exclusions and Limitations

Valentina’s limited warranty applies only to the Jewellery. The warranty does not apply to any non-Valentina Jewellery, even if packaged or sold with the Jewellery. This warranty applies only to the normal use of the Jewellery, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Jewellery (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Jewellery.

The Valentina Warranty does not cover:
1. Defects and damages due to loss, theft, fire, water, or a natural disaster
2. Failure or damage caused by improper use, carelessness or accidents (knocks, dents, major scratches, crushing, broken crystal/glass, stretched or snapped chains, broken links/ clasp, etc.) 
3. Failure or damage caused by unjustifiable repair or modification
4. Aesthetic changes, defects, and damages due to normal wear and tear and ageing (e.g. minor scratches on the exterior and/or glass, peeling of platings, discolouring of platings, crystals falling out, loosening of hinges and clasps, etc.)
    If purchasing from e-commerce platforms such as: eBay and Groupon or an unauthorised third party vendor on Amazon, there is a risk of receiving jewellery that is counterfeit, used, or defective. Valentina does not honour any warranty claims that are not accompanied by the original documentation.
    Valentina will not honour any warranty claims for Jewellery purchased from an unauthorised retailer.

    No Other Warranties

    To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Valentina specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Valentina cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Valentina reseller, agent, representative, or employee is authorised to make any modification, extension, or addition to this warranty.